Client: NSW Ageing and Disability Department (ADD)
With the Albany Consulting Group, participated as senior member of the project team which reviewed monitoring systems used by ADD for funded services ($800 million). Developed a new monitoring system based on a review of best practice and extensive focus group research with funded agencies and services.
Location/s: Armidale, Coffs Harbour, Singleton, Newcastle West, Dubbo, Orange, Wagga, Albury, Goulburn, Kiama, Wollongong, Bexley, Ryde, (NSW)