Best Practice and Benchmarking in Local Approvals

Client: SHOROC (Warringah, Mosman, Pittwater and Manly Councils)

Undertaken with Albany Consulting, the project researched and developed a benchmarking framework for four Councils for development, implementation and improvement of the development approvals process. This project drew on extensive desktop research of best practice in local approvals in NSW and across Australia and involved extensive qualitative research with residents, councillors, council staff, state government…

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Evaluation of Supported Playgroup Program, Regional NSW

Client: UnitingCare Burnside, Dubbo

Location/s: Dubbo, Gulargambone, Narromine, Warren, Trangie, Coonamble (NSW)

The review of the Orana Supported Playgroups project involved interviewing managers, staff and participating parents, attendance at and observation of playgroups in participating communities (mostly Aboriginal) and facilitation of a feedback workshop with the Management Committee. The report made a range of recommendations about strengthening the program.

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Respite Options and Camps for Kids Program Evaluation

Client: UnitingCare Burnside, Dubbo

Location/s: Dubbo

These programs in regional NSW had a high Aboriginal participation rate. Data for the evaluation was collected by a telephone interviews with referral agencies and participating parents and carers. Face-to-face group discussions were conducted with parents and children at a social function designed to accommodate the research.

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Design of Integrated Monitoring System for State Agency

Client: NSW Ageing and Disability Department (ADD)

Location/s: Armidale, Coffs Harbour, Singleton, Newcastle West, Dubbo, Orange, Wagga, Albury, Goulburn, Kiama, Wollongong, Bexley, Ryde, (NSW)

With the Albany Consulting Group, participated as senior member of the project team which reviewed monitoring systems used by ADD for funded services ($800 million). Developed a new monitoring system based on a review of best practice and extensive focus group research with funded agencies and services.

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Evaluation strategy for Whole of Government Indigenous service delivery

Client: Department of Immigration, Multicultural and Indigenous Affairs

Location/s: Canberra

Development of an evaluation strategy of COAG Indigenous Coordination trials under the Shared Responsibility: Shared Future commitment to a whole of government approach by the Council of Australian Governments at eight trial sites (with Albany Consulting).

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